General Booking Terms and Conditions – Groups
Applies to reservations for groups
Pricing
Prices are calculated based on the number of participants stated in the offer. Any changes to the number of participants will affect pricing.
Facilities
Meeting and event facilities are chargeable. Facilities reserved in advance will be invoiced according to the confirmed offer. Any additional spaces booked on-site will be charged according to the price list.
Services
Services are chargeable. Services reserved in advance will be invoiced according to the confirmed offer. Any additional services purchased on-site will be charged according to the price list.
Packages
reserved in advance by the client. The package is invoiced as a whole, and unused services are not refundable.
Terms and Conditions for Group Reservations
Teatterihotelli Riihimäki is a privately owned hotel located in Riihimäki, operated by Golden Cat Oy. Please review the terms and conditions below regarding Golden Cat Oy’s bookings for meetings, events, dining, and groups. Unless otherwise agreed upon, adherence to these terms and recommendations is required. These terms and conditions apply to all bookings for meetings, events, dining, and groups made with Golden Cat Oy.
Booking confirmation and binding nature
A booking, including its cancellation terms, becomes binding without a signature once the customer confirms the booking (either verbally or in writing) and the Sales Service confirms it in writing. The party placing the order is responsible for the booking. The booking confirmation includes the booking details, terms and conditions, and prices. Any changes to the booking must always be submitted to the Sales Service in writing.
The hotel reserves the right to select a venue suitable for the number of participants. The venue reservation applies to the number of participants stated by the ordering party. If the number of participants changes significantly, the hotel reserves the right to assign a different venue and to renegotiate the details and costs of the event. The customer may not transfer the agreement or assign the rented premises to a third party without the hotel’s written consent.
General cancellation terms
It is the client’s responsibility to estimate the number of attendees or guests as realistically as possible. The hotel arranges sufficient staff, catering, and facilities based on the client’s estimated number of people. The number of people must be confirmed:
• no later than 1 week before the event, if the number of people is 15 or fewer;
• no later than 2 weeks before the event, if the number of people is 50 or fewer;
• by a separately agreed date, if the number of people exceeds 50.
Cancellations and changes to reservations may be made free of charge in accordance with the schedule above. The confirmed number of people serves as the basis for invoicing, and the invoice will be issued according to this confirmed number. If the actual number of people exceeds the confirmed number, the client will be invoiced based on the actual number.
If a cancellation is made later than the schedule above allows, the client will be charged 50% of the reservation’s value. The value of the reservation is based on the provided quote.
Unless otherwise agreed, the hotel charges the full amount if the customer arrives late, departs early, or fails to arrive altogether. The hotel is entitled to full compensation for services that cannot be cancelled – for example, services procured from subcontractors.
Invoicing is based on the confirmed number of persons. If the actual number exceeds the confirmed number, the client is billed for the actual number. In the event of cancellation, cancellation fees are calculated according to the schedule, separately for accommodation and for meeting and restaurant services. If an event is cancelled, cancellation fees are invoiced subsequently in accordance with the cancellation terms.
Minimum spend requirement
The minimum spend requirement for an event is the minimum amount charged per event. This requirement applies to the booked facilities and the services reserved for them, excluding accommodation and services provided by third parties. Cancellation terms also apply to the event in addition to the minimum spend requirement. General cancellation terms apply if the event is cancelled entirely.
Payment terms
The client is responsible for all costs unless otherwise agreed in writing. Billing is available only by prior written agreement. Unless other payment terms are specified, the customer shall pay by cash, debit card, or credit card. The hotel reserves the right to charge an advance payment if agreed upon separately. If the agreed advance payment is not made by the due date, the hotel reserves the right to cancel the reservation.
Changes to the reservation
The hotel reserves the right to cancel or modify the reservation due to strikes, lockouts, fire, explosion, war or war-like conditions, significant restrictions on supplies, or other circumstances beyond the hotel’s control. No compensation will be paid for damages resulting from such events. The hotel may also terminate or cancel an event at any time if it disrupts other operations or endangers the hotel’s reputation or safety.
Prices
The hotel reserves the right to adjust prices annually. Prices quoted in writing for events are binding on the hotel; however, the hotel reserves the right to adjust prices in the event of changes to taxes or other public charges mandated by authorities prior to the event.
All prices are estimates based on the information and dates provided and include value-added tax (VAT). We reserve the right to adjust prices if the reservation changes (e.g., dates, duration, number of persons, facilities, or rooms).
Client’s liability
The hotel is not liable for items stored on the premises or in guest rooms, nor for items left behind. The client is responsible for protecting the rented premises and furnishings from damage. The client is liable for any damage caused to the property or movable assets by the client’s equipment, staff, performers, or participants. The client is responsible for any equipment or movable assets they bring onto the premises. The client agrees to follow the instructions of the hotel staff regarding the use of the facilities, furnishings, and equipment. The client bears full responsibility for the reservation.
Special requests
Special requests – such as those concerning dietary requirements or security arrangements – should be communicated to the Sales Service as early as possible. The hotel may not be able to accommodate requests made at a late stage.
Modifications to hotel premises
The client is not permitted to alter the reserved premises or to erect or attach temporary structures, signage, or other items without a separate agreement with the hotel.
Food and beverage
The hotel holds the exclusive right to provide meals within the hotel restaurant. The hotel premises are a licensed area, and the consumption of personal beverages is prohibited under Finnish alcohol legislation.
Force Majeure
Both the hotel and the client have the right to cancel the booking in writing without any liability for compensation due to war, official decisions, acts of terror, natural disasters, strikes, domestic civil unrest, or other similar causes in Finland beyond the parties’ control, which render the fulfillment of contractual obligations undesirable, unlawful, or impossible for a party.
Hotel Contact Information
Teatterihotelli Riihimäki
Hämeenaukio 1
11100 Riihimäki
Tel. +358 100 7721
myynti@teatterihotelli.fi
